SHAWNRUSE.COM

SHAWNRUSE.COM

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ABOUT: At DHL won an award two years in a row for exceptional customer service and technical aptitude... Ticketing systems worked with are HEAT and HP Service Desk along with some proprietary systems... Desktop networking experience including WiFi, router diagrams, tracert, ping, ipconfig, and other Micr..
TITLE: Shawn Ruse
IP Countries:
  • US
SUMMARY: * 724-503-8381 * 2202 E Roosevelt St Phoenix, AZ 85006. At DHL won an award two years in a row for exceptional customer service and technical aptitude. Troubleshooting experience with Windows 95/98, 2000, XP, Vista, and 7. Experience in troubleshooting all Microsoft office applications including all version s of Outlook. Expertise in learning and troubleshooting proprietary applications. Ticketing systems worked with are HEAT and HP Service Desk along with some proprietary systems. Desktop networking experience including WiFi, router diagrams, tracert, ping, ipconfig, and other Microsoft network troubleshooting. Troubleshot system issues due to Windows 7 migration. Troubleshot application issues due to Windows 7 Migration. Installed and tested Microsoft and proprietary applications after migration. Checked for issues in Active Directory with local system policies. Lantek/American Eagle Outfitters, Warrendale, PA 2012. Supported MS Office 2010 with troubleshooting, installation, and customer training. Supported all aspects of desktop and Windows networking including WiFi, Ethernet, and troubleshooting through Windows command line (ping, tracert, ipconfig). Windows XP, Vista, and 7 versions supported. Supported network hardware troubleshooting over the phone. Walked stores through checking network cables and that the there was power and the correct lights were on the switches, router, and other network devices, escalated as necessary. Supported RIM Blackberry and Apple iPhone (ie.Connectivity, troubleshooting, escalation). Supported AS/400 with account resets and job kills. Geeks Home and Office, Spokane WA/Mesa AZ 2008 to 2011. Supported MS Office 2000 through 2007 with troubleshooting, installation, and customer training. Supported all aspects of desktop and Windows networking including WiFi, Ethernet, and troubleshooting through Windows command line (ping, tracert, ipconfig). Windows XP, Vista, and 7 versions supported. Supported RIM Blackberry and Apple iPhone (ie.Connectivity, troubleshooting, break/fix). Supported Microsoft Sharepoint, (ie LDAP and AD connectivity, user permissions). Support Web based applications (ie.LDAP and Active Directory web portals for password resets and user permissions. Unix system web portals. Averaged 60 calls per day with an after call work of under 10 seconds and an average handle time of under 10 minutes. Supported Avaya phone system (ie. Troubleshooting, password resets, account setup, phone queue setup and maintaining, reporting). Subject matter expert for all printers including Dot Matrix, Impact, Laser, and Thermal label printers. Support Cell phones including RIM Blackberry (ie._Connectivity, troubleshooting, break/fix). Supported all Microsoft Office applications for all versions. Including Outlook and Exchange server. Support of TLC Access and Oracle databases for client tracking. Took 15-20 end user calls per day and occasionally went on location for troubleshooting. Supporting end users for Formula One..

724-503-8381
2202 E Roosevelt St Phoenix, AZ 85006